Support

Please use the ticket system in your Shopware account if possible.

For support via email

If you wish to contact us, please submit your request following the provided template so that we have all the information and can provide a prompt response.

Issue Description / Clear Instructions for Reproduction:

Previous Analyses / Checked Points:

Access credentials to the system for problem analysis (FTP/SSH, database, backend):

If used, provide htaccess data (username, password):

Backend/Admin Access (username, password):

SSH/FTP (Host, Port, username, password):

Database (phpMyAdmin/Adminer link, database name, username, password):

Send your request to [e-mail], and we will gladly assist you.